These tiers range from $19 per agent per month to $99 per agent per month, billed annually.
#Zendesk pricing support professional
Zendesk has three foundational Support plans, the Support Team, Support Professional and Support Enterprise.
The Enterprise plan includes advanced features such as skill-based routing, audit logs and bot sessions. The Free plan is zero cost for up to 10 agents and includes ticketing from email and social media, a knowledge base, dispatch rules and trend reports.
#Zendesk pricing support pro
One main difference between Freshdesk and Zendesk is that Freshdesk has bulk pricing and Zendesk has a flat per-agent price structure.įreshdesk offers four different plans for its support desk software: Free, Growth, Pro and Enterprise. Zendesk Tiered Pricing and PlansĪpps and integrations: pre-built and customĮasily track time spent by agents on ticketsįreshdesk and Zendesk both offer varying pricing structures and plans. Only one report available on free plan all other data and reporting accessible on paid plans onlyĬustom analytics only available on Professional and Enterprise plansĬan create external and internal knowledge bases on any planĬan create external and internal knowledge bases on Suite and Enterprise-level plans onlyįreshdesk vs. Knowledge base articles, knowledge base comments to articles, customer service portal, online community, AI and bot support Online help center, support within your product, web formĬustomers can find answers fast with advanced bots, a knowledge base help center with integrated forums and a web widget, messaging Can easily integrate withįreshdesk Contact Center, Freshchat, Freshsales, Freshmarketer and Freshdesk CRMĪssist customers across any channels, Zendesk for service, Zendesk for sales, Sunshine Platform and Marketplace
Collaborative ticketing, AI-powered ticketing, field service ticketing, contextual ticketing with custom objects.įully integrated ticketing system, 50MB ticket file size, multiple ticket forms, conditional ticket forms, integrating ticketing across email, tweets, Facebook Prioritize, categorize and assign tickets to the right agents. $19 to $215 per month when billed annually
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